Cooling-off period

Consumers have the right to inform the seller that they want to cancel the purchase, without any penalties or reason, within 7 working days following the day after the date on which the product is delivered or the service contract is agreed. 

A reminder of our delivery terms! Your purchases are packaged with a great deal of care using protective materials. The care that we take in our packaging means that we can make sure your items are delivered in the best possible conditions. 
The products dispatched are insured free of charge against damage and theft in transit. You must therefore check your order and all items in it when you receive the package in the presence of the person delivering it and report any concerns where necessary.

LANAFORM S.A. will only follow up an order cancelled by the purchaser if the original packaging of the product is intact, more specifically if the seal and the product itself have not been used or damaged.

The purchaser must inform LANAFORM S.A. by email (info@lanaform.com). In this case, and if the purchaser has respected the deadline given in the paragraph above, a returns reference number will be allocated. If a package is returned and LANAFORM S.A. has been informed by email within the times specified above, the cost of returning the package will be borne by the customer. The customer will be asked to protect the returned items as carefully as possible. 

To make it easier for you to return an item, LANAFORM S.A. can refund your money by bank transfer. To make the most of this convenient, safe and fast service, just provide your bank account details on the dispatch form that is sent with the returned items. We will make the payment as soon as possible (within 30 days) once LANAFORM S.A. is aware of the customer’s desire to cancel the order and after the products have been returned to LANAFORM S.A.. The cost involved in returning the package will not be refunded.

If this returns service is abused, LANAFORM S.A. reserves the right to refuse any further orders. 
If you have any questions about the cooling-off period terms, just email info@lanaform.com