Cooling-off period

In accordance with EU Directive 2011/83 of the European Parliament and the Council of 25 October 2011 on consumer rights, you have the right to notify us that you are cancelling your purchase without penalty or having to give reasons within 14 working days as from the day after delivery. If all the terms of sale required are met, we will arrange a refund or an exchange for you.

No penalty is applied should you wish to exercise your right of withdrawal. You will be obliged to pay only the return postage costs. We ask you to take the greatest care of the returned articles. On receipt of your return by our After-Sales department, a technician will check the contents and condition of the returned product.

To make a return, just complete the form to notify us of your decision. We will send you an email advising you of the process we will apply for your returned product.


If you have any questions about the cooling-off period terms, just email info@lanaform.com